Returns & Exchanges
At Spring Step Shoes, we want you to be completely satisfied with your purchase. If your shoes are not the perfect fit, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Place the unworn shoes in their original packaging and ensure the box is securely sealed to prevent damage during transit.
Attach the Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing