Frequently Asked Questions
Everything you need to know about your Spring Step journey.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your shoes ship, we will send a tracking link so you can follow your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return window for unworn merchandise in its original packaging. Please ensure the soles are clean and the tags are attached to qualify for a full refund.
How do I find the right size?
Spring Step Shoes often follow European sizing. We provide a comprehensive size conversion chart on every product page to help you find the perfect fit between US and EU standards.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international destinations. Shipping costs and delivery times vary depending on your location and the selected shipping method at checkout.
Are your shoes made with genuine leather?
Many of our collections feature high-quality genuine leather and hand-painted details. We also offer specialty vegan-friendly options; please check the product descriptions for specific material details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans via Afterpay.